Consumer Disclosure
IMPORTANT INFORMATION FOR PASSENGERS
Please check your documents when you receive them. Call if you have any questions.
RECONFIRMATIONS:
Domestic: We recommend that you reconfirm all flights prior to departure and at each point of stopover. This will give the airline the opportunity to keep you advised of any changes, which may have occurred in your flight.
International: You must reconfirm continuing or return reservations at least 72 hours prior to flight time at each point of stopover or your reservations will be automatically cancelled.
CHECK IN:
Check-in times vary. We recommend you check directly with your airline. Note: Failure to arrive within your airlines specified time could result in denied boarding.
OVERBOOKING:
Airline flights may be overbooked. A person denied boarding on a confirmed flight may be entitled to a compensatory payment. The rules for denied boarding compensation are available at all ticket counters.
CHANGES OR CANCELLATIONS:
To change or cancel your flight itinerary, call this travel agency or the airline you are scheduled to take. If canceling, return the unused tickets to us for possible credit or refund where applicable. If you are traveling on an electronic ticket, and you don’t board your flight for any reason, you must call this agency or the airline immediately. This is very important for refund purposes. Most special, excursion, and discount tickets have various travel restrictions and usually carry a significant penalty for change or cancellation. Many are non-refundable; where penalties apply, they can actually exceed the (remaining) value of the ticket. Be sure you understand these restrictions. If you change your plans en-route ask the airline to apply the value of your unused ticket toward the purchase of a new ticket. If a refund is due, obtain a receipt from the airline. If you are holding guaranteed hotel reservations, which you may wish to cancel, notify the hotel as soon as possible. Deposits and prepayments are subject to the hotel’s/vendor’s cancellation policy. No changes or refunds 14 days prior to departure or per hotel’s/vendor’s refund changes or refund policy (whichever is more restrictive).
INSURANCE:
Airline and other travel suppliers’ insurance for baggage have limited liability. Your personal insurance may not adequately cover losses incurred by cancellation, accident, illness or stolen or damaged property. We strongly urge you to purchase additional insurance offered to you.
LOST TICKETS:
Lost, stolen or destroyed tickets must be paid for until refund is obtained from the issuing airline, subject to an airline imposed service charge.
PREPAID TICKETS:
If your travel arrangements involve a request for prepaid airline tickets, picked up by the passenger at an airline ticket counter, please note that most carriers require a mandatory nonrefundable service charge. We appreciate your understanding of this charge imposed by the airline and not by our office, in order to provide this service.
PHOTO ID:
Increased airport security regulations now require that all passengers present positive photo identification (such as a drivers license or passport) before boarding an aircraft.
WHAT YOU SHOULD KNOW ABOUT THE POSSIBILITY OF AIRLINE BANKRUPTCIES.
Hopefully there will not be anymore airline bankruptcies, but it has to be recognized that they might occur. You should know they might affect you:
If an airline declares bankruptcy, it is not obligated to carry you or to refund tickets issued before the bankruptcy. Travel agents are not allowed to refund tickets on airlines, which declared bankruptcy. Money given to a travel agent immediately becomes the property of the airlines, and we are required by laws to comply with the airlines’ orders. If an airline declares bankruptcy, it may continue service, limit service, or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier. Meanwhile, there are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies.
CONSUMER DISCLOSURE NOTICE
This travel agency is acting a mere agent for SUPPLIERS in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your companions or group members. Unless the term ‘guaranteed’ is specifically stated in writing your tickets, invoice, or reservation itinerary, we do not guarantee any such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects. Travel agent shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Traveler assumes complete and full responsibility for, and hereby releases the agent from, any duty of checking and verifying any and all passport, visa, vaccinations, or other entry requirements for each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the US State Department, (202) 647-5225. For medical information, call the US Center for Disease Control, (404) 332-4559. By Embarking upon his/her travel, the traveler voluntarily assumes all the risks involved in such travel, whether expected or unexpected. This agency is not responsible for cancellation of any service/s and/or refunds from any supplier or carrier that may cease operations. Traveler is herby warned of the above risks as well as possible travel industry bankruptcies and medical and climatic disruptions, and is advised to obtain appropriate insurance coverage against them. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.